Happy team = happy customers

Happy team = happy customers

I talk a lot about the importance of having a team of happy people.

This isn’t because I’m a happy clappy kind of person.

It’s because I’ve spent 16 years working in businesses, seeing the effect of having a happy team (or an “engaged” team, if you want some management speak):

+ Happy customers – yes please.

+ Higher customer retention – oh go on then.

+ More new business – sounds good.

+ Fewer leavers – well that will save a lot of time.

+ A nicer place to work – hurrah!

So, focus your efforts on getting a happy team and everything else will slot into place 🙂